The player from Germany is questioning the verification process. The player received his winnings.
LuckyBull Casino - Player’s having difficulties verifying his account.
Amount: €800
LuckyBull Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
LuckyBull Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
On June 9th, 2021 I sent my documents exactly 8 days ago to verify my account in order to receive the requested payment of € 800! Nothing happens, every day I hear that document reviews take a long time and that I should be patient! But we're talking about 8 days
Automatic translation:
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3 years ago
Dear Isco33,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.
If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.
I will set the timer for additional 7 days, and if there is no development, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.
Best regards,
Kristina
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3 years ago
Translation
I have already waited 8 days and now another 7 days to review documents? As long as ?
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3 years ago
Awesome news, Isco33! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
