The player from Germany is questioning the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
I have on 06/02. In 2021 all documents that were requested were submitted to lucky bull so that my payment request can finally be processed. Since day 1 I've been put off by the casino by email. It can't be that it takes 11 days to check a few documents. I think it's because I won this € 750 with the first € 20 I deposited into the casino.
Dear Kevin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.
If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.
I will set the timer for additional 7 days, and if there is no development, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.
Best regards,
Kristina
I have been waiting for 11 days for the documents I requested to be checked. I don't know of any casino where it takes that long