HomeComplaintsLuckyBull Casino - Player’s having difficulties verifying his account.

LuckyBull Casino - Player’s having difficulties verifying his account.

Amount: €750

LuckyBull Casino
Safety Index:Below average
Submitted: 13 Jun 2021 | Case closed : 27 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is questioning the verification process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I have on 06/02. In 2021 all documents that were requested were submitted to lucky bull so that my payment request can finally be processed. Since day 1 I've been put off by the casino by email. It can't be that it takes 11 days to check a few documents. I think it's because I won this € 750 with the first € 20 I deposited into the casino.

Automatic translation:
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3 years ago

Dear Kevin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

If all the data is correct, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.

I will set the timer for additional 7 days, and if there is no development, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.

Best regards,

Kristina


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3 years ago
Translation

I have been waiting for 11 days for the documents I requested to be checked. I don't know of any casino where it takes that long

Automatic translation:
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3 years ago

Dear Kevin,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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