LuckyBlock Casino - Player's withdrawal has been confiscated for a duplicate account.

This is has been quite possibly the most stressful day of my life. i've been a loyal player of lucky block for some time now. yesterday, i had an amazingly lucky day, which desperately needed to happen and was now finally able to basically fix my custody payments, fix my life basically. i had winnings amounting to $25,000 plus in lucky block. I've been able to withdraw before but now all of a sudden they asked for KYC found that there was a duplicate account i forgot my password and no longer able to use which had literally no funds in. they've blocked my 19.5K withdrawal and put it on hold and have since then blocked access to the active account. communication has gone silent. how is it that they can allow to continuously deposit money and play and that'll never be an issue but when it comes time to withdraw funds on a lucky day it all goes down the drain. i'm asking for some assistance with with because it's given me the utmost anxiety and frankly i just feel lost. i've taken screenshots of this all, i have all the emails, i've live streamed some winnings, its all documented. the withdrawal was recieved but never accepted. how can they do this. its absurd

Dear huhuhayzoos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you created multiple accounts at this casino?

Please understand that this is prohibited by most online casinos and you breached one of the main rules of online gambling by creating and actively using another account.

• Do I understand correctly that your second account wasn't verified?
• Did you play with any bonuses?
• Could you please advise if you tried restoring the password to your first account or at least discussed this issue with the casino before creating the second account?

Thank you very much in advance for your reply.

Best regards,

Kristina

it is completely a mistake, i had created an account before then i had lost my phone and can no longer log in due to identifcator then created another account, then recently found that phone wihile packing and since then have not only took that one to level 9 and i play quite a bit i enjoy it, but started using my old account because ive lost access to the account ive been using since i created it. theres literally nothing i did wrong and im just in awe that this is even happening. this was no bonuses this was straight depost turned a lucky day. and i did try resetting password previously and currenly for the one i was purposely using but i dont get an email back to reset ever.

Thank you for your reply, huhuhayzoos. Could you please clarify which account is active, if any? Have you discussed this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

i have since been in contact with them, by the grace of god theyve processed the withdrawal, and have reached out Saturday evening regarding the remaining balance in the active account and asked for an address to send it to, but i have not received that yet. i will keep you updated regarding this, thank you for your help with this so far

Alright, please let me know if there is anything new.

Dear huhuhayzoos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.