HomeComplaintsLuckyBlock Casino - Player’s winnings are confiscated by the casino.

LuckyBlock Casino - Player’s winnings are confiscated by the casino.

Amount: 5 ◎

LuckyBlock Casino
Submitted: 29 Mar 2025 | Closed : 14 Apr 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Lithuania reported that the casino had confiscated his winnings by claiming he breached bonus conditions due to using large bets. He asserted that the funds used for betting were casino cash, and after attempting to withdraw his winnings, the support team stated that the decision was final, providing a link to rules that he could not access. The Complaints Team had extended the response time for further clarification, but the player did not respond, leading to the rejection of the complaint.

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Predatory tactics by casino employes regarding bonus funds.

When trying to withdraw funds they confiscated everything claiming bonus conditions were breached by usin too big of a bet.

That balance was used up,filled with cash,and when i decided to withdraw winings,used as excuse to confiscate all off funds.

Talking to support-

Decision final

Here is link i rules

Heres number of the bet where rules are broken,go to profile and check it yourself (it wasn't even possible to scroll so much back,site just gives up on loading at some point)

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Hello hagris,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Would it be possible to forward your betting and bonus history to nikolas.b@casino.guru?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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Dear hagris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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