The player from the United Kingdom had their access to the Platinum Rollers Club blocked by Lucky Block without explanation and had a withdrawal request of 1670 USDT refused. After reviewing the case, it was found that the casino justified the account closure by stating that the player had engaged in opposite betting strategies using multiple accounts, which violated their terms and conditions. Evidence was provided by the casino to support this claim. Consequently, the complaint was rejected by the Complaints Team as the actions taken by the casino were deemed justified.