LuckyBird Casino - Player’s deposit has never been credited to his casino account.

Me registré hice un depósito y nunca recibí mis fondos en este portal.

Dicen que me los devuelven pero siguen sin hacerlo un día y otro.

Espero puedan ayudarme estoy harto de mandarles mensajes y extractos bancarios.

Dear janquel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

After five days fighting for the funds to appear and telling me that they would send it to my card they added it to the casino account, beware of this casino and the brothers they know from the sister casinos that I have the accounts closed due to gambling.

Additional comments from the player:

"Hello yesterday the funds appeared in the casino account when I told them that I was going to put a claim to Casino guru like a magic wand.

In supercat casino I deleted my account due to gambling, I got to take into account more than 2000 euros and they did not verify my account until I lost everything, they rejected every withdrawal making excuses.

This is the same address and the same database.

They take advantage of gambling.

All the best.

Hello after telling me not to worry that I would send a statement and I would receive the deposit in my account today they have added it to the funds of my casino account.

All the best."

Thank you very much, janquel, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear janquel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.