HomeComplaintsLuckyBird Casino - Player cannot log in to his account.

LuckyBird Casino - Player cannot log in to his account.

Amount: $25

LuckyBird Casino
Safety Index:Low
Submitted: 10 Oct 2019 | Case closed : 31 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player registered in LuckyBird Casino and deposited $25. Later the player was not able to open casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago

2 hours ago i registered with this casino with email panduwangiz@gmail.com and make deposit $25 ...but now when i log in i cant access this casino ..with annouce domain was dissable what happen is this ? is this casino SCammmm 

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5 years ago

Hello, Panduwangi.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We checked the T&Cs and Indonesia is not listed in restricted countries, and we also tried to register as a player from your country and we did not have any problems.

Is it possible you used a VPN during the registration process? If you open an account from a restricted country, casino can block your access.

Best regards, 

Kristina

Public
Public
5 years ago

Dear Panduwangi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Public
Public
5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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