HomeComplaintsLuckybet Casino - Player’s account has been blocked.

Luckybet Casino - Player’s account has been blocked.

Amount: €7,800

Luckybet Casino
Safety Index:Low
Submitted: 08 Aug 2021 | Case closed : 09 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Poland had his account blocked without further explanation. The remaining active balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

My accond is exluted and still 7800euro and chat suport not contact Hi

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3 years ago

Dear preziorek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Were your winnings accumulated with or without an active bonus?

From your previous complaint https://casino.guru/luckybet-casino-player-s-withdrawal-has-been-delayed I can only assume that your account has been successfully verified, could you confirm it, please? Have you received the previous withdrawal of €3,000?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear preziorek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

3000 paid but in my balance 7800 € still and They changed my e-mail in my profile and they are making an idiot of me that I am excluding my account. how can it be

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3 years ago

And if someone tells you that you changed your email, I used the same email every day and I have it saved automatically. I log in and overnight I can't log in and they tell you that I excluded my account on which I had 7800, when you hear something like that, you really want to take the line and go to the forest, it is a lot of money. HI I M LUCKY LUCK. $ HI IM LUCKYBET WE STILL YOUR WIN

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3 years ago

Do I understand correctly that the casino believes that you have requested a self-exclusion but you are not aware of such action? Is there any relevant communication that you could forward to petronela.k@casino.guru before we'll contact the casino? Thank you very much in advance.

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3 years ago

Dear preziorek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Could you please advise how much is your active balance at the moment?

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3 years ago

When last i can login i have 7 877€

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3 years ago

Have you saved, by any chance, the communication where the casino suggested a different IP address being involved? "I have not logged into my account until today I asked to check who sent it some lady said that it was actually a different IP than the ones from which I logged in always"

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3 years ago

I asked them to check their IP address or something that it was not me who wrote about this email change and the chat lady said that in fact it was not so I asked how you can change someone's email in the profile after giving the id number on the screen there is a chat conversation that he sent mi mister joseph from the lucky bet chat

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3 years ago

Have you saved that conversation?

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

I wanted to thank you very much that you are trying to help me, but that I'm going today, who took the money or luckybet or some thief because I don't even want to get to my account, but I think it's funny that someone changes my email in my profile. A month was approved, and the one that I didn't do for a few hours, but I didn't even see her, and when I wanted Mr.Joseph to give me the account, he told me that he couldn't wait until Monday and then they said that I excluded the account myself and to this day I haven't seen yet I have a transaction number from this lady. can I send it to you?

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3 years ago

Yes please, you can send it to me.

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3 years ago

Dear preziorek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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