The player from Hungary had won 9 EUROS via free spins and deposited 20 EUROS to continue betting at Luckybay.io Casino. He had encountered issues with the wagering system, including changing requirements and alleged account manipulation. He also complained about a lack of visibility into his deposit and game history. The player had requested a refund of at least 270 EUROS. However, the complaint was later rejected due to losing the disputed funds.
Luckybay.io Casino - Player encounters ambiguous wagering requirements.
Amount: €270
Luckybay.io Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Luckybay.io Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
7 months ago
