Lucky7even Casino - Player’s winnings were confiscated due to third-party card usage.

I deposited 250 euros to play in the casino, and made additional deposits until I won 1500 euros. I submitted all the documents for verification, but they rejected my claim. They said I had made a withdrawal using a third party card (which was nonetheless provided among my documents), so my winnings were confiscated. In addition, they stated I had to redeposit the money or my account would remain inactive.

This is a scam.

I'm asking for your help to get my money back.

Dear elisateo921,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please post the casino's website link here in this thread?

Also, do I understand correctly that you indeed used a third-party payment method to withdraw your winnings?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi dear, I'll send you the link to the website straight away,

Having said that, I deposited with my roommate's card and they accepted the deposits, when I asked to withdraw the winnings they invented that it was not possible to deposit with third party cards for which I had also sent the documentation for verification, this is the link of the casino https://www.lucky7even1.com/it

Thank you for your reply, elisateo921. I have checked the T&Cs, and this is what I found:

10.3 The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Dear elisateo921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.