HomeComplaintsLucky Wins Casino - The player's withdrawal is delayed.

Lucky Wins Casino - The player's withdrawal is delayed.

Black points: 284

Amount: €1,500

Lucky Wins Casino
Safety Index:Very low
Submitted: 01 Apr 2022 | Unresolved : 04 May 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for a week. The complaint was closed as unresolved as the casino has no reaction policy.

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
2 years ago

Hello maroun2021,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

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Public
2 years ago

Hello maroun2021,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

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Public
2 years ago
Translation

Hi I still have not received my money, I contacted the casino but they always say that I should wait.

Automatic translation:
Public
Public
2 years ago

Dear maroun2021,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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