Lucky Wins Casino - Player’s withdrawal has been delayed.

Hi, I've made a withdrawal more than 21 business days ago and I still didn't receive my funds. I didn't play with any bonuses. KYC is also confirmed and accepted.

Dear Jackson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? What payment method to withdraw your winnings have you opted for?

Have you tried contacting the casino directly regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

No, I've no withdrawals before. This is my first withdrawal. The withdrawal is made by Sofort (iDeal).

I have contacted the casino many times. After a week or so I contacted their every day. But their respond was always the same: "progressing takes 7-21 business days......". So I tried after the 21 business days but still no positive result but the same respond. Like I am talking to an bot.

I don't really have that much communication as proof, never made an screenshot or something, maybe 1 or 2 times.

Is this information enough for you?

Thank you very much for your reply, Jackson. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

My withdrawal is still pending in my account.

Thank you very much Jackson for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jackson,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Lucky Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.