Lucky Wilds Casino - Player's withdrawal is excessively delayed.

Already 3 month didn’t get my withdrawal. Trash casino game platform. Always get same answer from the support team. Withdrawal still in progressing.

Hello Tarit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wilds Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick.

thanks for your message. My game account already verified.and they didn’t ask me to do it again. And I asked luckywilds online casino support, they said I have involved in the bonus abuse problem. This is so ridiculous for me. Because i remembered I deposited 3 times money to my game account, I didn’t choose any bonus at all, and 3 month ago,they said they were investigating my game playing history, but until now they said it is still in the investigation.2 weeks ago, I asked them the last time, but same answer for me, still investigating no any information yet. This is already 3 month, if there is something happened about the bonus abuse they will know it immediately. This is the worst casino, ever!!! Right now I don’t know what can I do? I really hope you can help me. Thank you so much.

if you need more documents of my game account history(deposit or withdrawal or playing history, please just ask me)

thank you si much!

T.

jk

Hello Tarit,

Can you please advise if you did play casino games or sports betting?

Hi Nick,

I played slot game and cards game(such as Revolution’s baccarat and black jack,etc). I don’t play sport game. And few days ago, I asked luckywilds online support, still same answer for me again. This is so annoying, they thought there is no one supervise authority can punish them, so that they won’t solve any problems in a hurry, it is already more than 3 month. I still didn’t get my withdrawal from luckywilds casino, this is the worst online casino ever. I hope you can help me to do something about it. Thank you very much and happy new year.

Hello Tarit,

You mentioned that you can provide more details by providing your deposit, bonus and betting history. Would it be possible to forward it to nikolas.b@casino.guru?

Dear Tarit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Nick.

thanks for your message. I am sorry reply your late. I can provide all the information about my deposit withdrawal records and some playing history(but I can’t give your all the history of playing. Because that Lucywilds website has very serious problem, when I browse the history of playing. It can’t be work every time. Always refresh,and nothing come. I can provide my game account username and password to you. Could you go there to check everything? Because I have took screenshots more than 150pieces. It is not finish, there are so much pages of playing history.

thank you so much

Dear Tarit,

We can't access your casino account and you should never give your login details to anyone ever. If there are so many screenshots, please try to send the most important ones (specially the deposit and withdrawal history).

Dear Tarit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick.

sorry for the delay. Recently I was very very busy in the working.

i sent the email to you, please check it

thank you so much for your help.

T.

jiakuan

Dear Tarit,

I've received the e-mail but it does not contain any screenshot attachments. Can you please resend it again?

Hi Nick.

I have re-sent the documents that you need to your email address, please check it.

thann you so much.

Br.

jiakuan

Thank you Tarit for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Nick.

thank you so much for your help.

have a nice day!

and by the way,right now that luckywilds casino closed their on-line chat, it is more difficult to contact them😡.

Hello Tarit,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Wilds Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Wilds Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi Stefan.

thank you so much for your help. Hope they can reply us as soon as possible.

T.

jiakuan wang

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Stefan

Casino Guru Team