Lucky Ones Casino - Withdrawal of player's winnings has been delayed.

Withdrawal dispute after the fact.

1. Lucky one casino has denied my withdrawal request of $3743 aftereetimg wagering and verification process.
2. They have said I have exceeded max bet limit.Which I had no knowledge of as usually the casino site would disallow such a bet.
3. To my understanding there was no clear statement via the promotion page when asked to follow the deposit steps or enough information by the casino.
4. I believe it is a deliberate atempt to deny me my withdrawal money qfter meeting all the requirements and based it on placing a max bet, which I didn't have any knowledge of otherwise I wouldn't have bet so high

Dear jeromeadams00328,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

• Lucky One1.Casino reasons for declining withdraw of $3743 after meeting all wagering g requirements and verification process

1. Due to exceeding the Max Bet Limit Amount.
2. And returned my original $50 deposit I made before winning.
3. Have email and photo evidence for proof purposes which I can submit again of need be.
4. sent from withdrawal pending to $50 I deposited at the start via paysafe voucher

Dear jeromeadams00328,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jeromeadams00328,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.