Lucky Ones Casino - Player believes that their withdrawal has been delayed.

I made a withdrawal after account was verified over 24 hours later I was told I didn’t put my bsb in clearing name ok I withdraw 50$ Less than withdrawaled I used my 50 remaining credit and won again withdrawing the exact same amount as first withdrawal 2x1500$ now after days one has finally been approved the other I had to reverify my account I done that and than was informed when I asked why it still not approved yet I’ll have to wait to department to do security checks

i also have not even gotten first deposit in account yet

Dear anthonyebejer91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have since approved both withdrawl requests and am now waiting for it to land in bank I was skeptikal after having a bad experience with another casino but am now satisfied with the service of lucky ones if you want to play here get used to 24-48 hours befor withdrawals get approved

Dear anthonyebejer91,

Have you received your withdrawal from the casino yet?

Dear anthonyebejer91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.