Lucky Legends Casino - Player upset over withdrawal delay and poor customer service.

Dear sparkleritter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Do I understand correctly that your entire winnings were accumulated from a free bonus?

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear sparkleritter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes but the

Thank you, sparkleritter, for the clarification. I have checked the general bonus terms and this is what I found (here):

Rules

No Deposit Bonuses (Free Chips, Free Spins)

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Please understand that if your entire winnings were accumulated from a free bonus entirely, you won't be entitled to any greater withdrawal than $100.

Have you redeemed any free bonuses from this casino in the past, please?

Dear sparkleritter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Let's revisit the issue. It's important to note that this is not the fault of individual casino employees but rather the result of casino rules that they believe may have been violated, leading to the voiding of your winnings.

• Could you please inform us if you have ever redeemed any free bonuses from this particular casino?

Thank you in advance.

Dear sparkleritter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No they are lieing I only, won a Free bonus on this account & don't have access to any duplicate account. They send me bonuses bit when I uses them & win they don't ever pay me. This is the same thing they are trying to do with Raging Bull.

I want to clarify that I am not implying that you have duplicate accounts in this casino. Could you please confirm whether you have ever claimed any complimentary bonuses from this specific casino in the past? Thank you.

I won from a Bonus that had over $2000 worth of Playthrough I submitted My Cashout & paid for my withdrawal deposit. Tammy retaliated after this Guru complaint & closed my account so I can't even show you my winning balance & transactions. Everytime I win from any of their Suster Casinos fair & square they don't want to pay but I give them til tomorrow morning because I have news producers on standby by ready to issue statements from customers who have be conned & defrauded by their Offers but yet can't Pay Fair when they owe me. As I Public Relations Advisor at Pink Panthera Enterprises it is my duty to make citizens aware of terms & conditions that are compliance marketing fraud & abusive. The people behind these chats will be unmasked to the world operating with out a license & debating obtrusive terms isn't going to get them off the hook this time. If I'm not Paid you will see the vengeance of cyber law.

Can you kindly verify if you have previously claimed any complimentary bonuses from this particular casino? Thank you.

Wtf dies th

Wtf does that have to do with getting my money I Play with the offer they

Wtf does that have to do with the money they owe me. I played with the offer they game me. That's the only complimentary offer I had. Ask them why they closed my account login from Inclave so I can't report their chats to the Federal Government. Why are u when involved if you can't do anything to retrieve my money?

Your recent payment is directly linked to your past actions within this casino. I have checked the general bonus terms and conditions and this is what I found (here):

No Deposit Bonuses (Free Chips, Free Spins)

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

If your winnings were generated solely from a Free Chip, I regret to inform you that the maximum payout entitlement would be limited to $100. Additionally, we have been notified of your account closure, accompanied by supporting evidence indicating a violation of the casino's terms and conditions. Please inform me if there's any overlooked information, but regrettably, I may need to reject your complaint as unjustified. I appreciate your understanding. Thank you in advance.

U rejecting my complaint because they are out of Compliance is against the Law in states jurisdictions all my cases are valid because I only won $100 on every different was & that is not violating terms & conditions cause the vaga work online by the same user names. U can't take their side if they don't show us proof they are lieing maliciously cause they don't want to Pay & have hacked into my inclave account to close all my Casino accounts If I don't get my money today for every casino name they robbed me from Somebody is going to jail & Im having these sites reported to the government for surveillance & discover, you cant close my case when the nation has others victims just like me. Stop defending them & give me the Inclave CEO or CorporatPyrymids e correspondence phone number. These overseas pyramid schemes you are setting up by having this website is a mockery if you are behind & apart of the Compliance Fraud too.

As previously mentioned, we have substantial evidence indicating a violation of the casino's terms and conditions on your part. I regret to inform you that our assistance is reserved for users who have been wrongly accused, and not for those attempting to gain an unfair advantage in online casinos.

I wish I could offer more assistance, but unfortunately, we are unable to help resolve this case. Feel free to reach out if you encounter issues with any other casino in the future. Due to the reasons mentioned above, I must now reject this complaint as unjustified. Thank you for your understanding.