Lucky Legends Casino - Player's withdrawal request is delayed.

Their time timeframe read from the policy states 1-7 business days to approve and 1-7 business days to receive payout my request was made 7/29/23 been escalated several times docs been updated several times been told to wait 48-72hrs after each escalation time for approval have overlapped complete process and you continue to tell me to be patient and wait really just not acceptable read other reviews about lucky legend and 76% of US players have negative reviews it only takes 5 minutes to deposit why do I have to wait a month to get paid at a casino really

Hello Kdscott42,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Don’t remember the date my docs were verified you get this big red warning box if you try to request a payout without being verified and I deposited via crypto and I did use a deposit bonus sent everything needed to get verified once verified I was able to make the withdrawal request spoke with them today about my withdrawal they told me that my docs were missing but found and updated and escalated for the 4th time and was told to check back in 24-48 hrs I deposited my money with a no cash out limit bonus

It shows verified on their site just want to be clear that you will not be able to cash out if you are not verified, you don’t have the withdrawal option just a big red warning box saying your are not verified and to contact customer service

They approved my withdrawal for $584.00 my withdrawal amount was for $600.00 used cryptocurrencies to withdraw don’t know what happen with that but as I stated my whole process from finish to end has overlapped guess I will have to wait another 14 days to receive it

Hello Kdscott42,

Please let us know within the next week the status of the payout as you claim it is now approved.

Still waiting was requested on 7/29, approved 8/17, still waiting on funds

Thank you Kdscott42 for all the information provided so far. As the withdrawal is taking longer than it should, your complaint will be now forwarded to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Kdscott42,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Lucky Legends Casino to join the conversation and participate in the resolution of this complaint.

Dear Lucky Legends Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Greetings all,

We have reviewed the case and can confirm that payment was made in full via Bitcoin on the 26th of August and has been confirmed delivered in Blockchain Explorer. Please check your Bitcoin account Kdscott42.

Best wishes,

Lucky Legends

Dear Kdscott42,

Can you please confirm that this is correct and that the matter is now resolved?

Thank you.

Kind regards,

Tomas

Dear Kdscott42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

As based on the last update from the casino we believe that the issue has been successfully resolved, we will now close this complaint as ‘Resolved’ in our system.

Thank you, Kdscott42, for using the Casino Guru complaint resolution center. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Tomas