The player from Puerto Rico had been trying to withdraw her winnings since December 2023. Even though she had submitted the necessary documents multiple times, the payout was constantly denied. The withdrawal was finally granted on April 17, but a month later, she still hadn't received the funds. The player hadn't made a withdrawal from this casino before, and the winnings were accrued from a free bonus after deposit. Following our team's intervention and dialogue with the casino, the player confirmed that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.
Lucky Legends Casino - Player’s withdrawal is significantly delayed.
Amount: $100
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I have been requesting this cash out since december 2023, they reqiested me several times verification documents I send them again and again several times all tipes of documentations and they continously keep denyng my payout by months. Finally it was aproved on april 17 its may 17 and i have not receive it.
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6 months ago
Dear alyshamr0917,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you receive any confirmation regarding successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Never had made a withdrawal in this casino, they never informed me anything , the winnigs was with free bonus after deposit
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6 months ago
Thank you for your reply, alyshamr0917. Could you please post a screenshot of your withdrawal history here in this thread?
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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6 months ago
Dear alyshamr0917,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
