HomeComplaintsLucky Legends Casino - Player’s withdrawal is delayed.

Lucky Legends Casino - Player’s withdrawal is delayed.

Amount: $173

Lucky Legends Casino
Safety Index:Below average
Submitted: 23 Nov 2024
Case opened Current status

Waiting for player to reply

6d 20h 43m 49s

Case summary

3 hours ago

The player from Colorado has not received her winnings of $173.37 since her initial request on October 27th, and it's now past the 9 business day mark since approval. Despite numerous inquiries, customer support provides inconsistent information and fails to answer calls.

Public
Public
17 hours ago

No I still haven’t received my funds. And the numbers for their customer support is never answered. Please help.


I haven't gotten my winning $173.37 since 11th of November, support live told me my fund has been approved 7-10 business day, yesterday was 9 business day I keep checking my bank account nothing there yet, I won $173.37 was on the 27th of October so it's has been taking me waiting for like forever!! I've been told so many different stories by support live for a couple of weeks! say 24-48 hours and 7-10 business days! ...also told me to come back so I forward and back, once told me the such things over and over and again!

Public
Public
3 hours ago

Hello asarantos40,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

asarantos40 has 6d 20h 43m 49s to reply

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