Lucky Legends Casino - Player’s withdrawal is delayed.

No I still haven’t received my funds. And the numbers for their customer support is never answered. Please help.

I haven't gotten my winning $173.37 since 11th of November, support live told me my fund has been approved 7-10 business day, yesterday was 9 business day I keep checking my bank account nothing there yet, I won $173.37 was on the 27th of October so it's has been taking me waiting for like forever!! I've been told so many different stories by support live for a couple of weeks! say 24-48 hours and 7-10 business days! ...also told me to come back so I forward and back, once told me the such things over and over and again!

Hello asarantos40,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes and yes real money, I spent $30 was my first time, and I won $173.37 to cash out...

I verified my documents in 27th of October, my winning is on the 11th of November like support live say the fund sent to wire transfer my bank account so it is 9 business days without count on the weekends or holiday so tomorrow is Monday will be10business day..

I spoke support live last Friday say my fund will be wire transfer in 24-48 hours . I keep forwarding and back since they keep saying different stories

Hello Asarantos40,

Our standard recommendation for processing withdrawals is up to 14 days. Since your withdrawal has been pending beyond this advised period, could you please let us know if there have been any updates regarding the payment?

If there hasn’t been any progress, we will look into intervening on your behalf.

Looking forward to your response.

Best regards,

Nick

Dear asarantos40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.