Lucky Legends Casino - Player's withdrawal is being repeatedly delayed.

Long story short, I made a deposit $100 at Lucky Legends while playing I won a large sum of money right at $10,000.00 so I went to cash out, they said could only do $2500.00 so I proceeded, have them all documents asked for, then was told they were international and it would be a wire transfer & does my bank accept then, well I asked my bank & was told yes, they gave me a swift number, everything was approved by lucky legends but im still getting the run around, now they are saying it's my bank but its not.

Can you please help me.

Thanks,

Sondra

Hello sondrascoggins5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I was approved around jan.6th, talked to them on jan.16th & they wanted me to send them another pic of my DL, I did that & they said everything was approved, I used my credit card to make deposit, no bonus was used then, we had another chat where a female was rude & ended chat, so I went back in for another live chat & that guy just kept giving me the run around & he ended chat. Haven't talked to them anymore just keep playing what's left of my winnings, shows my withdrawal still pending.

Thank you sondrascoggins5 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you for everything, I hope I sent you copies of everything I had, it shows to still be pending & I havent tried anymore to talk to them cause every time they get rude and end chat. I'm very disappointed with Lucky Legends, no one should have to go thru this. Again thank you.

Sondra

Hello sondrascoggins5,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I understand your frustration with the situation. Lucky Legends Casino could have managed this situation better, but as Lucky Legends Casino is an international casino, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the licensing authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. So although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed, and this is not always in the "casino's hands." I will contact the casino to shed more light on this.

We would like to invite Lucky Legends Casino to join the conversation.

Dear Lucky Legends Casino,

Would you please provide information on why the payment to the player's designated account was not processed? If sending funds to that account is not feasible, could you recommend an alternative, reliable payment method to ensure successful transactions?

Greetings all,

We had the opportunity to review the situation and even after searching extensively we were unable to find any banking information submitted on your part sondrascoggins5. With wire transfer it is fairly complicated to obtain all of the necessaries and our 3rd party payment providers can only transfer to active established accounts with certain banks. I would highly suggest either contacting our support team via chat or making a deposit via Bitcoin which should qualify you for Bitcoin withdrawal. The only issue we currently see in this situation is the method of payout and once this is settled we should see things move smoothly from here.

Best wishes,

Lucky Legends

I submitted all my bank info including the swift number, I will submit it again if needed. However when I chatted with a very rude customer service agent they told me the casino would not use my bank. They also said to withdraw from bitcoin I would have to deposit with bitcoin but this was not stated when I opened the account. They also said they would not send checks but that Is suppose to be an option. When I ask what I should to they said use another bank BUT It has to have been opened for at least 3 months.

That was not stated in the beginning either .

So I do not understand what i am suppose to do.

My bank said it would accept a wire transfer when they gave me the swift number .

The casino did have that info or the agent wouldn't have told my they dont use that bank.

I should be able to withdrawl you accepted my deposit!!! And again the casino agent was very rude.

It seems like I am just getting the run around.

Please advise me what I need to do so that I can withdrawl.

Sondra S

Dear sondrascoggins5,

I empathize with your dissatisfaction regarding the current situation. As mentioned earlier, Lucky Legends Casino operates on an international scale, and the range and accessibility of payment methods are not exclusively governed by the casino. Nick clarified that their third-party payment providers can only transfer funds to active established accounts with specific banks, making cryptocurrency transfer the most convenient option. While I acknowledge that holding a crypto wallet is not yet a standard practice for many individuals, it's important to highlight that crypto transactions are highly flexible and notably faster than traditional wire transfers. Opening a crypto wallet is a straightforward process, and numerous articles and step-by-step guides are available for assistance. Here are just a few: 15 Best Crypto Wallets in February 2024 (cryptonews.com) and 10 Best Crypto Wallets of February 2024 | Money

You might want to attempt entering your current bank details in the withdrawal request to see if it can still be processed. However, please keep in mind that the outcome depends on how their third-party payment provider chooses to handle it. Please inform me of the option that seems more convenient for you.

If I set up a bit coin wallet & make a deposit, will I then be able to make a withdrawal using bitcoin?

Dear sondrascoggins5,

Certainly, after setting up your crypto wallet, you can utilize it for both deposits and withdrawals across various casinos that support cryptocurrencies, not limited to Lucky Legends Casino only.

In this specific scenario, provided that all conditions, such as bonus wagering and completing the KYC process, have been met (which I assume they have), and once your crypto payment method is confirmed, you should experience a prompt receipt of your winnings. It's important to be aware of maximum withdrawal limits, including daily, weekly, or monthly restrictions, which are standard in the majority of casinos. Apart from these considerations, everything should proceed smoothly.

Thanks for trying to help, but since they never intended on paying me what I had won honestly, I cancelled withdrawal & played it all out on purpose, now they can take their lying cheating account and put it where the sun don't shine. I hope people read reviews cause taught me too & God bless. Thanks

Dear sondrascoggins5,

I fully understand the far-from-ideal user experience you've had in this situation. However, it's important to reiterate that the casino does not exclusively control the variety and accessibility of payment methods. Various factors, including the licensing authority, geolocation, contracts with payment providers, and bank restrictions, all significantly influence these aspects. The range of payment methods and supported banks may differ across casinos.

While I understand your expectation that trouble-free deposits should be followed by seamless withdrawals, but it's not uncommon for withdrawals to be processed through specific methods or restricted to certain banks with which the payment processor has agreements.

Despite the frustration you may have encountered, an alternative payment method was presented to you with the anticipation that you would explore this option. Sadly you decided to play over your balance before we could solve your complaint, and at this point, there is basically nothing that can be done anymore, and we are left with no alternative but to dismiss this complaint.

Sorry, we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino Guru