Lucky Legends Casino - Player's withdrawal has been delayed.

I deposited money using my debit card, no bonus of any kind from the casino. I submitted a withdrawal request on 8-20-2024. I was vetted using their who you third party advisors. Two weeks went by without a word from them. When I got in touch with them they demanded a utility bill and a current bank statement. When I asked why they said "it's just how we do it". I submitted my bank statement to them after alot of back and forth. Another week goes by, nothing from them. A week ago they said I needed to submit a bank statement that doesn't have a negative balance ( my account was overdrawn by $14 on the day the statement was drawn up). Of course it's since been taken care of, but I dint think they have the right to demand my account balance be positive. I don't think they have the right do demand anything to do with my balance. The fact that they even glanced at it shows they have no integrity whatsoever. But then to use it as a reason to deny my withdrawal is just the icing on the cake. I've only ever been able to chat with their live support. Their "finance department" which the operators say is in charge of payouts and who is responsible for this ridiculous request conveniently hasn't answered any of my emails or questions. I honestly believe they are doing an identity theft scheme. They want way too much of way too personal information. There seems to be no recourse and they act like bullies on the playground with my money. So there's my situation as of this writing on 9-20-2024.

Dear Shawnou812,

Thank you for submitting your complaint, and I am sorry to hear about the issues you are facing with Lucky Legends Casino. Before we proceed, I would appreciate if you could provide some additional details to clarify the situation:

• Did your account balance turn negative as a result of the deposit, or were there other transactions involved?
• Was this your first deposit with the casino?
• When was the last time the casino responded to you, and what is the current status of your account verification?

Your response will help us address your concerns more efficiently. I look forward to your reply.

Best regards,

Nick

Dear shawnou812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There were other transactions involved.

I had deposited many times before, it was far from my first deposit but certainly my first withdrawal request. The last time I heard from them was on sep25th I think. It was just the same ol we want even more of your personal financial information speel. We're at an impossible I guess. Thy want another bank statement with a positive balance. I refuse to give them another bank statement because the purpose of the bank statement is to verify that my account is open and active which the statement I gave them more than proves that. And they are the ones that told me the purpose of the statement BTW. There's more than 7,000 dollars of activity on that statement that ends with a -14$ balance. I think its unethical for them to have even looked at my balance, and for them to actually use my balance against meor to deny my payout goes waay beyond unethical. And how is it that there's no supervisor or anyone higher up to talk to about this? It just blows me away that nobody can understand how wrong it is to have even glanced at my balance let alone use it against me especially when their own customer service rep told me how it was supposed to be used.

Dear shawnou812,

If possible, please send the communication between you and the casino regarding this matter to nikolas.b@casino,guru for further review.

Looking forward to your answer.

Regards,

Nick

Dear shawnou812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.