The player from Ireland had experienced some issues with an online casino. She had an old account with a verified address and had recently resumed playing. However, she had moved and was trying to change her address on her account. The casino had requested bank statements as proof of address, then later declined to accept them. Furthermore, she had an approved withdrawal, but the casino was asking for proof of payment. She had attempted to log into her account but was unable to do so. The casino had claimed that her deposit was rejected by her bank and therefore, her account was deactivated. Despite her attempts to provide proof of deposit, the casino and the complaints team had not been able to confirm the deposit, resulting in an unresolved issue. The complaint was closed as "rejected".