The player from Tennessee repeatedly attempted the verification process for withdrawals but encountered a persistent error (9835) after submitting a selfie. Despite confirming that everything was good, he could not complete the process and received no response from customer support. The issue was resolved by the Complaints Team, which clarified that the app and website were treated as separate entities, and therefore, the complaint could not be processed further. Consequently, the complaint was rejected as the casino did not have an official website for review.
Lucky Legends Casino - Player faces verification issues and delayed withdrawal.
Amount: $700
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
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3 months ago
I have did the verification process several times with no luck. After taking the selfie it says everything is good and then it goes to The finished page and won't go any further after sitting for an hour I'm reloading and it says it was failed due to error 9835. I have contacted customer support with no response
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3 months ago
Dear bamaglambert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move on, could you please clarify if you registered an account via an app or the official casino website?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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3 months ago
Thank you for your reply, bamaglambert. Unfortunately, in this case, the Lucky Legends app and the website are two completely different casinos. I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add app casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
