Lucky Legends Casino - Player claims that payment has been delayed.

I have been playing with my own money and I had a few winnings and I had redeem four deposit from the casino and everything was paid off through my PayPal. I went July 1 to redeem some money from my winnings with my own money and a couple of free spins And asked me to verify myself with kyc form and I verified everything and when I finish verified and now is saying it couldn’t verify me to reach out to the KYC department and I reached out to them. No one has reached me back, but on the website in my inbox is say I was verified completely so now they’re not letting me redeem no more than $50 and I also have $600 waiting to receive you, please help me. Thank you so much because I really need my money.

Dear tgg4z2hbn9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just checked in my spam folder and I see where all the messages for the verification department was not received. It was sent back because it says that it is full and can’t receive no more messages so still don’t know what else to do. Spent my money on the game had a few free plays, and won just what was due to me.

Now it’s saying this

Could someone please help me and their saying redemption request as failed and sent the money back to my account on the game but I want to redeem my winnings I spent a lot of money on this game and I would like to get my money back this is so wrong longs as I was deposited hundreds of dollars it was ok but now I that I won and there having trouble depositing my winnings someone please help me I would really appreciate it thanks

Dear tgg4z2hbn9,

Have you received your withdrawal from the casino yet?

Receive that Refund, but I’m waiting for another one of $100 that they haven’t sent to me yet

Now it’s not letting me redeem none of my winning it’s saying am not verified but that’s not true because I received multiple redemption from this casino already

Dear tgg4z2hbn9,

Some casinos allow you to withdraw your balance without any verification but only up to a set sum. I would simply recommend to go through the verification process as the casino requested.

Ok thank you

Dear tgg4z2hbn9,

Can you please update the situation? Is the verification ongoing?

I just didn’t worry about it I just deleted the game because it seems like I was never going to receive it anyway

Dear tgg4z2hbn9,

Do I understand it correctly that the matter is no longer relevant and the case can be closed?

Yes I deleted the app because am tired of asking for my money and there making all kinds of reasons why I can’t get it but thank y’all from trying to help me

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.