Lucky Legends Casino - Delay in player's Bitcoin withdrawal.

Requested a $2000 Bitcoin withdrawal on April 6. Withdrawal was approved Apr 19. Customer service has ignored my last three emails. No money yet.

Hello noahnoahc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

HI Nick,

Thanks a bunch for helping me deal with this missing / late withdrawal issue.

My account hadn't been verified before trying to withdraw funds, so I sent in the documents requested.

The winnings were accomplished via a 200% Deposit coupon, the fine print specified there was no cash out limit and that the bonus amount would be deducted from any cash out attempt.

The last time the casino responded they told me that in order to withdraw funds, I would need to update my ID, as it was expiring within 2 months. But since that response was several weeks (5-9) after the withdrawal was approved (4-19), and because the ID doesn't expire until 6-26, I figured they were referring to a possible future payout, and not something already approved.

I have since received a new ID and submitted it, but could I have assumed wrong? That an "approved" withdrawal meant the hoops had all been jumped through?

My subsequent emails to customer service basically said all this and that is what they have not responded to.

Let me know if I should post correspondence from the casino.

Best,

Noah

Thank you noahnoahc for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello noahnoahc,

My name is Kubo and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know. Additionally, it would be helpful if you could send your communication with the casino. You can submit your screenshots or messages to my email address at jakub.m@casino.guru or upload them directly to this thread.

I would like to invite Lucky Legends Casino’s representatives to join this discussion in order to resolve this issue.

Dear Lucky Legends Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Kubo

Greetings all,

We are pleased to report that payment in full was released on the 3rd of June via Bitcoin and is confirmed delivered in Blockchain Explorer. Let us know those funds arrived noahnoahc!

Best wishes,

Lucky Legends

they did, hopefully it goes quicker next time, thank you!

Dear noahnoahc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Kubo