The player from Austria faces repeated denial of withdrawals despite successfully completing the verification process multiple times. They express confusion over the claim that the verification doesn't match and seek assistance in resolving the issue.
Lucky Hunter Casino - Player's withdrawal is delayed due to verification issues.
Amount: €600
Lucky Hunter Casino
Safety Index:Above averageSafety Index
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7.9
Lucky Hunter Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 4h 54m 15s
Case summary
13 hours ago
Public
Public
19 hours ago
Translation
Dear Sir or Madam,
Once again, my account was verified upon request, confirmed again, and yet, once more, the withdrawal was denied with the argument that the verification doesn't match! I do not understand the problem. Please help!
Documents confirming the verification are attached to this message.
Automatic translation:
Public
Public
19 hours ago
Dear flocker,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of the error you see when you try requesting withdrawal of your winnings?
Could you kindly specify which documents you provided to the casino for verification? Am I correct in understanding that all your documents have been successfully verified?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
19 hours ago
Translation
This is correct. After the payment has been rejected, a document is always classified as "faulty" and requested in a different format, e.g. PDF. I have several screenshots of this. I will try to have everything verified positively again and will send you the evidence.
Automatic translation:
Sensitive attachment
Sensitive attachment
18 hours ago
Translation
Here, for example, the verification via customer service. The problem afterwards was the same again.
Automatic translation:
Casino Guru is examining the case
