Lucky Hunter Casino - Player’s withdrawal has been denied repeatedly.

Good evening, I requested a withdrawal both by attempting to withdraw via bank transfer and by requesting the withdrawal to the same card I used to deposit for playing. My withdrawal has been denied 4 times. I have sent identification documents, utility bills, and a screenshot showing that the card is in my name, yet they continue to deny my withdrawal and ask for additional documents. When it comes to depositing, the card is fine, but when it comes to withdrawing, it isn't. I hope this situation is resolved for the better. It's not possible to spend entire days fighting with these so-called casinos every time you want to withdraw.

Hello Goldgemini10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hunter Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good evening, the approved documents are the identity documents and the bill, they do not approve the withdrawal even though I sent the photo of the card with which I deposited and the screenshot where both my name and surname and my card number are written and where the deposits to their casino are visible. The card verification has been denied for two days, I also sent the bank statement, in short various documents to certify that I am not doing scams or similar things.

The last time I actually spoke to them was never because a robot answers the chat and they always write the same thing to the emails, there has never been a real confrontation with them

Hello Goldgemini10,

Please note that if a payment method is available to deposit, it does not mean you can also withdraw it it. This is mostly the issue with card deposits as in such cases, the withdrawals are mostly available through bank transfer to the account associated with this card.

I would advise to complete the verification of your bank account in order to withdraw and keep in mind the 14 days processing period.

Let us know in case the verification would take longer or in case of any updates.

Regards,

Nick

Dear Goldgemini10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.