The player from Switzerland had faced difficulties when she attempted to withdraw her €100 winnings from Lucky Hunter Casino. Despite having a verified account and trying various withdrawal methods, all her attempts were rejected and the casino unexpectedly raised withdrawal limits. The player still had €200 in her account that she was unable to withdraw. After she filed her complaint, she reported that the issue had been resolved and the payment had been made. We had marked the complaint as resolved in our system.
Lucky Hunter Casino - Delayed payment and raised withdrawal limits.
Amount: €200
Lucky Hunter Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
I have deposited multiple times into the Lucky Hunter Casino and wanted to withdraw the 100€ I won. I had my account verified and never claimed a bonus. I was then assured in the chat that I could start withdrawing. To my surprise, the money kept being sent back again and again! Apparently, my bank was rejecting the payment. I tried to withdraw using Visa, which always worked at other casinos! They suggested I use Skrill for withdrawal, which I didn't have. I said I would try a bank transfer, and the chat assured me it would likely work! Then came the shock - suddenly, the withdrawal limit for bank transfers had been set to 500€, which was 20€ just 5-10 minutes before! I had seen it and decided to use Visa because it stated instantly, whereas a bank would take 3-5 days! Suddenly they raised it so that I couldn't withdraw! The casino was causing such a nuisance over 100€! The representative on the chat even said that the finance department was constantly adjusting the amounts! I was so angry about this deception and the new casino that I had fallen for such fraudsters, that I continued to play and won another 200€! Then I registered with Skrill so that I could withdraw there as suggested in the chat, but it keeps getting rejected! Without any reasons! It is absolutely impossible to withdraw in this casino! I still have 200€ in my account and I would like to have this money as it is legally mine! I strongly advise you never to play in this casino, it's a complete fraud! You can't get your money, if you can't even withdraw 200-300€, then what if you win more!
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6 months ago
Dear Steffi2012,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that you currently don't have any pending withdrawals?
Additionally, please forward any other relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Translation
Since I'm a new sign-up at this casino, I've never made a withdrawal. No, I don't have any pending withdrawals because the casino keeps canceling my withdrawal. It has many withdrawal methods but I can suddenly only withdraw via bank transfer, according to the casino's statements, but the bank transfer amount was changed from €20 to €500 during the chat. I have now manually requested a withdrawal of €200 by email but now my account has been blocked and I received this email: Dear Steffi,
Thank you for providing details! We have transferred the request to the relevant department. It will be processed ASAP, after which your account will be reopened. We'll inform you of updates via email.
Best regards,
LuckyHunter Casino Support
I don't think there will be a payout. Now the €200 is probably gone too.
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6 months ago
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The case is solved! The payment has been made
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6 months ago
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I will never play there again! Because they try to cheat and make it difficult to get money
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6 months ago
Dear Steffi2012,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
