HomeComplaintsLucky Hippo Casino - The player's account got blocked.

Lucky Hippo Casino - The player's account got blocked.

Amount: €2,000

Lucky Hippo Casino
Safety Index:Below average
Submitted: 15 Jul 2022 | Case closed : 03 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's account got blocked for yet unknown reason. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

I signed up at the casino got the registration bonus

then I made the value to be valid

then I got in touch several times with various casino supports including meti la Dinheiro and each support attendant always said different things

I went to check my account a little while ago and it had blocked me….

Automatic translation:
Public
Public
2 years ago

Hello goncalomira000052,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hippo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please closer specify what bonus did you claim? Did you ever deposit into the casino or verified your account? For what reason did you contact the casino support?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear goncalomira000052,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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