Lucky Hippo Casino - Player has not received her withdrawal.

I made my deposit after exceeding the max payout by over 1k. They took the sticky bonus from the max anyways a day after I requested the payout. I requested on the 6. They adjusted on the 7. On the 12 I go look at the withdrawal and it's 0.00 and I looked to see. It was in the processed pile. I looked at my wallet and nothing. According to Ivan, processed doesn't mean sent to preferred payout, like the website says if you look. He claimed it way now with their 3rd party processor and would be available in 24 hrs oa few days. Then, he claimed 24 hrs. I've done a lot of research on these guys and see no negativity, which now seems very odd, considering show payout times. I don't know what this casino isn't listed with Sun Palace, their sister casino, but had it been...I probably wouldn't be in the same situation that got them blacklisted. On their site,in multiple places it shows my payout as approved and processed, but they haven't sent anything at all

Dear RaeMRae84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Well, I'm always of that. The issue is that it was marked as processed and not sent. Which is why I liked into the casino group that owns them and not just them. I noticed they pay poor of affiliates good positivity and fake game profiles. I'm just going to close my accounts out with them. You can consider this case closed. Thank you

Thank you for your reply, RaeMRae84. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.