The player from Vermont requested a withdrawal of $500 over 6 weeks ago. Despite receiving an email from the casino confirming the payment, the money has not arrived. The casino's responses to his inquiries have been unhelpful.
I requested $500 withdrawal I think on March 10th, on April 2 I had an email from ducky luck casino saying I got paid, and I never got my withdrawal. I was contacting the casino,and they always tell me they will send me an email when they see what's going on with the payment. Never heard back
Dear europeanmj178,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
No,this is my first withdrawal. I can't see my withdrawal on my account.
I received email from Lucky duck casino,saying you got payed,and I never did.
And I don't remember did I had active bonus,I think I didn't
Thank you very much for your reply, europeanmj178. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much, europeanmj178, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dear europeanmj178,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Duck Casino representative to join this conversation.
Dear Lucky Duck Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.