The player's winnings were voided for breaching bonus terms. The complaint was closed as the player did not meet the conditions to withdraw from the bonus.
Lucky Draw Casino - The player's winnings were voided.
Amount: €20,000
Lucky Draw Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Lucky Draw Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
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I won 20,000 euros there with 25 free spins after the bonus was gone I kept winning it can't be that I'm being treated with:
Unfortunately, your previous request was denied and voided due to the following rule:
The bonuses offered by our casino are intended for genuine recreational players only. Abuse of bonus offers will not be tolerated. We reserve the right to investigate, delete, suspend or ban any account where there is suspicion of bonus abuse. Should an account be found to fall under the bonus abuse category, we reserve the right to void any winnings made on the account. Examples of bonus or promotion abuse include but are not limited to: claiming free bonuses that exceed a bonus to deposit ratio of 3:1 (free bonuses include but are not limited to free spins, calendar bonuses, scratch card bonuses, tournament prizes, race prizes, mailer bonuses, goodwill bonuses awarded by account managers).
We wish you the best of luck next time
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2 years ago
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Hello 🙂 Thank you for taking my case.
I also took pictures with my cell phone of the amount that was ready to be paid out and the remaining amount Ergo
4000 euros per week twice and the remaining 12000 euros in the account.
I only played high when the bonus was played through. Yesterday 01.11.22 I was denied the payout and the money 20000 euros was removed.
I'm accused of fraud because I didn't comply with the bonus conditions. A casino has to reckon with the fact that the 25 free spins can sometimes lead to a win.
I was also told in the chat I've been playing there for 3 years, had only one deposit, if I had deposited I would also get the winnings, so it's just that I had to deposit. I feel cheated by this casino that there are always problems with payouts, I unfortunately only read later. I did nothing to cheat and the help also says *If the bonus has been played through, you can have the winnings paid out. It sounds to me like this casino only accepts players to deposit and doesn't want to withdraw. Honestly, to be a recreational player you don't need real money casinos... of course you deposit or accept gifts from the casino to get lucky and win something.
Kind regards MMG****
Edited by a Casino Guru admin
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2 years ago
Hello Maibiene1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Draw Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When did you deposit into the casino? How many bonuses did you claim since you are registered there and since your last deposit? Did you ever withdraw any amount from the casino before?
Looking forward to your answer.
Regards,
Nick
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2 years ago
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Hello🙂
In 2018 I deposited 20 euros with a bonus there but didn't win anything then until TODAY I got 25 free spins every 2 days and 10 free spins for a new game on Saturdays or Sundays. I never won anything there either. But I didn't deposit there afterwards either the deposit is just as complicated as the payout, i.e. deposit not with Sofort or common methods and payout in Bitcoin.
My account has been verified since 10/25/2022 and this is my first withdrawal request.
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2 years ago
Hi MANUELA,This Is Your Lucky Day!Get these 25 FreeSpins, so you can continue playing our awesome games on LuckyDraw. Your 25 FreeSpins are ready and waiting for you to use! Pick up your gift today and play all of your favorite games!Check also what other promotions and great prizes we prepared! Please note that you need to click on the image above and login to your account in order to receive the bonus! For more options regarding bonuses, please visit the Bonus overview section under My account area.*This Bonus is valid until 3rd November Please note that Bonus rules apply and according to your VIP level there are restrictions on withdrawals from winnings derived form FreeBonuses, please check our T&C for more information. Bekam ich vorhin also irgendwie fühl ich mich noch mehr betrogen...
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2 years ago
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Hello, I wanted to ask how things are going because I haven't heard from you anymore 😊 Greetings MMGöcmen
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2 years ago
Hello Maibiene1,
We have reviewed your case and unfortunately there isn't much we are able to do. The casino may applies such rules that if you did not deposit for a long period and claimed multiple no deposit bonuses than the winnings from them may be voided.
It would be a much different case if they would void your winnings from a deposit bonus but in this case the casino did nothing wrong.
Is there anything else we can assist you with?
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2 years ago
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Hello, no, of course, the small profits always remained, but with 20,000 euros, the rules are probably different, so it will be canceled directly, but thank you very much for your effort
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2 years ago
Hello Maibiene1,
As the no deposit bonuses have mostly a limit, you would probably get a much lower amount anyway, 100€ most commonly.
Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
