Lucky Days Casino Ontario - The player's account got blocked.

I won and tried to cash out at 70 000. The casino paid out two payments that were equal to all the money I had deposed to their site. They accused my of 3rd party deposits and confiscated the money and closed my account. Based on their term and conditions they have the right to request the documents proving the transactions were authorized. Not steel $63 000. They refuse to budge on the matter and my account remains closed. All documentation to prove authorization for all transactions has been provided.

Hello TShields12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Days Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Who's payment method did you use to deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

Thank you for taking the time to look into my issue with Luckydays Casino. My account is verified since 2021and there was no bonus money used to win the funds. The deposit was not a 3rd party deposit either. From Nov 2022 -Feb 8th 2023 I didn’t have a bank account so I had my brother and a few friends send the email money transfer on my behalf after they had received cash to do so. I was not aware this was not aloud and find it terrible that the casino still allowed me to keep depositing after the fact knowing that I could never cash out from these previous transaction. The payments that earned the winning were email transfers directly from my back account. I have been fighting to get my money back since the beginning of April. The last time a spoke with them was on Monday MAY 15th 2023. Request number 1164996. It was regarding my money and to confirm that they were not willing to move forward with the complaint. I wanted confirmation so I could pass this along to the Ontario Alcohol and Gaming commission. I look forward to hearing back from you.

kindest regards

Tommy ******

Hello TShields12,

Unfortunately, the casino could not know who is the owner of the deposit method until the verification begin so they could not stop you from depositing.

Please note that you can only use your own payment and own funds to deposit into the casino otherwise the casino had right to block your account and void any winnings.

The only thing that could be done is that the owners of the payment method may request for a refund.

Is there anything else we could assist you with?

Thanks for your help guru’s. I was paid in full yesterday.

Dear TShields12,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru