Lucky Creek Casino - Player’s struggling to withdraw her winnings.

I deposited 20 dollars and won 300 . I verified my account online and talked to a lady on the phone whom told me to withdraw. So I went to withdraw in which while I was withdrawing ,your casino motified my account by putting a bonus on my account in which i did not claim nor want therefore my withdraw couldn't process. I have screenshots to prove this. So then I beat your pkaythrough and it still will not let me withdraw. Theres no good customer service to talk too and you need to be sued.

Dear Melissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Additionally, please forward your bonus and cashier histories to petronela.k@casino.guru.

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Melissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.