Lucky Creek Casino - Player is inquiring help.

They take all the real money first even though they false advertise to get bonus money..the bonus money in your account cannot be withdrawn ..that's a rip off..I still have money in my account but can't get it ...not legit..scammers .. farce

Dear Dielene,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.

What do you mean by false advertisement and that bonus money cannot be withdrawn?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Dielene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.