Lucky Circus Casino - Player's withdrawals are repeatedly delayed.

I am having a difficult time making a withdrawal from this casino. Today is the 5th time that my withdrawal got rejected. Despite that I have already sent my documents and I have received a in email saying that my account has been verified, my withdrawals are still getting rejected without a clear reason.

The first time my withdrawal got rejected, I was informed by live chat that I need to upload additional bank document. So I uploaded the document, and tried to withdraw second time. Then it got rejected again, reason being "document not needed". All subsequent attempts to withdraw were rejected without an email explaining why.

So they wanted documents while my account is already verified, then they tell me they don't need the document and still rejected my withdrawal... the live chat does not give me an explanation as while for this... In don't understand what is the meaning of this...

Hello leethepwner,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Circus Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I was advised that my account was fully verified 4 days ago, but all the withdrawals since then were all rejected. My winnings were from real money. And I last spoke with the casino via live chat. I was asking for an explanation on why my withdrawal was rejected despite that my newly-submitted documents was marked "not needed". The casino's representative said they had no idea.

Hello leethepwner,

Could you please forward a screenshot of your withdrawal tab and the communication between you and the casino to nikolas.b@casino.guru before we would try to get in touch with them?

Awaiting your response.

Regards,

Nick

Dear leethepwner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.