The player from Ontario faces repeated rejection of withdrawal requests despite having already submitted verification documents and receiving confirmation of account verification. Each withdrawal attempt gets rejected without a clear explanation, leading to confusion and frustration over the process.
Lucky Circus Casino - Player's withdrawals are repeatedly delayed.
Amount: Can$750
Lucky Circus Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 13h 2m 5s
Case summary
2 days ago
Public
Public
6 days ago
I am having a difficult time making a withdrawal from this casino. Today is the 5th time that my withdrawal got rejected. Despite that I have already sent my documents and I have received a in email saying that my account has been verified, my withdrawals are still getting rejected without a clear reason.
The first time my withdrawal got rejected, I was informed by live chat that I need to upload additional bank document. So I uploaded the document, and tried to withdraw second time. Then it got rejected again, reason being "document not needed". All subsequent attempts to withdraw were rejected without an email explaining why.
So they wanted documents while my account is already verified, then they tell me they don't need the document and still rejected my withdrawal... the live chat does not give me an explanation as while for this... In don't understand what is the meaning of this...
Public
Public
5 days ago
Hello leethepwner,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Circus Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Hi Nick,
I was advised that my account was fully verified 4 days ago, but all the withdrawals since then were all rejected. My winnings were from real money. And I last spoke with the casino via live chat. I was asking for an explanation on why my withdrawal was rejected despite that my newly-submitted documents was marked "not needed". The casino's representative said they had no idea.
Public
Public
2 days ago
Hello leethepwner,
Could you please forward a screenshot of your withdrawal tab and the communication between you and the casino to nikolas.b@casino.guru before we would try to get in touch with them?
Awaiting your response.
Regards,
Nick
leethepwner has 4d 13h 2m 5s to reply
