The player from Austria was frustrated with the casino's refusal to process his payout, despite having provided all requested documentation and receiving confirmation of verification. He stated that after attempting to withdraw, the verification status changed, complicating his payout further. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was rejected.
Lucky Circus Casino - Player’s payout is delayed due to verification issues.
Amount: €1
Lucky Circus Casino
Safety Index:HighSafety Index
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8.7
Lucky Circus Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 days ago
Public
Public
2 weeks ago
Translation
People, keep your hands off, the casino is doing everything to avoid paying out. 50 messages back and forth, I gave the casino everything they asked for and they still weren't satisfied. I got an email saying that my account was fully verified until I wanted to pay out, then it was no longer verified. They wanted me to pay out via Visa, but they don't have that function at all... As I said, I advise everyone to keep their hands off
Automatic translation:
Public
Public
2 weeks ago
Dear Muva,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which documents you sent to the casino for KYC verification? Have any of your documents been checked and verified by the relevant department of the casino?
Could you kindly send me a screenshot of the payment methods that are available in your profile for withdrawal?
Have you made any successful withdrawals from this casino before?
What is the amount you're currently trying to withdraw?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
