Lucky Casino - Player's withdrawal request delayed, then account closed.

Hello, I have won 2000000 nr which I attempted to withdraw. After my wins, I requested a withdrawal. The staff who worked there delayed it by saying it will be resolved. I have closed my account because it was poorly managed, and there were lies about when the money will be paid out.

Can I get help with this issue?

Hello Jsk963,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Since when is your account closed and since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I have no idea when the account was verified, I played using bank id. I won the money from my own funds and not a bonus, of the winnings I took out a total of SEK 200,000 as they had a maximum withdrawal of SEK 50,000 every 24 hours. I first tried with withdrawals of 400000-500000 something they delayed and did not accept at withdrawal, I had contact with them via chat and phone calls but no response when they could approve the withdrawal. I closed the account when I didn't get help with the withdrawal, but this ended with me blocking my social security number on stop playing. The winnings were made in the month of January 2023 and the last contacts with them were in the month of February last year.

Hi, I have received a transaction history from Lucky Casino via chat, my larger requested withdrawals are not listed. The date I can change the last transaction according to their document was 20220109 and not 2023, they are right there but I made larger withdrawals than their maximum of SEK 50,000 per day. They then said to wait to be approved and it never was.

Hello Jsk963,

Are there any screenshots created of your balance or pending withdrawals before your account was closed? Please forward any kind of evidence or communication with the casino to nikolas.b@casino.guru.

Hi, unfortunately I don't have screenshots of withdrawals larger than 50,000, that's what I got from Lucky Casino, but I made significantly larger withdrawals like 480,000 the first time, then I've made withdrawals of over SEK 1,000,000 but which they don't want to report. Sending their transaction history. I have requested via chat all requested withdrawals they would return via email have not yet received a response.

We apologize, but we are unable to further assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.