Lucky-bet.me Casino - Player's withdrawal seems to be delayed.

I made a deposit at luckybet and started playing, when I reached a certain amount of money I made the withdrawal, this money left my game account but never reached my physical account, I tried several times to talk to him through the chat, but there was no conversation, first they promised me that the deposit would fall within 24 hours, it never happened, I tried to contact them again but they ended the service in the chat without even answering me, the withdrawal was made in the morning of the 20/05th at 03:44 am and today Monday fair on the 22/05th I didn't get any answers from luckybet... they don't communicate, they don't answer and they don't solve the problem in question...

I tried several times to resolve it amicably, but apparently there is no conversation with him, they simply kept my money and did not give the slightest explanation...

This is disregard for us players... and researching better on the internet I found several complaints about this, for poor service, for not paying, for disappearing with betting money etc... someone has to stop this luckybet because unfortunately the evil their behavior and the lack of respect for their customers makes us doubt the other betting platforms too... Regrettable

Dear 43Maira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas 

Good morning... I understand, the concern is due to the lack of transparency from luckybet, when I went to make the withdrawal it was said that the amount would fall into my account in 10 minutes. when I called them... But I will wait for this deadline to see if it falls into monya account by then..

Sincerely: Maira

Thanks again for your understanding. I will set the timer for an additional 8 days to allow the casino two full weeks to process the payment. If there’s no development by Friday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal.

Alright, I'll wait...

Dear 43Maira,

Could you please indicate what is the website of the casino this complaint is about?

I'll await your reply.

Yes of course...

www.lucky-bet.me

The casino you played in is not currently in our database.

I would like to ask you for patience until we add it and we'll assign your complaint to the correct casino.

Thanks for your patience and understanding.

Okay, I'll wait

We added the casino to our database, could you please let me know if your withdrawal was already processed, or if you still need our assistance?

I'll await your reply.

Hello, my withdrawal was not processed and there was no interest on the part of the platform in solving the problem... so I uninstalled the app and I will not play there anymore, I leave my indignation here, yes, but I understand it will not be solved by parts of it...

I thank you who promptly answered me and tried to help me, I am immensely grateful...

What about the worst gambling platform lucky.bet.

Thank you very much, 43Maira, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, 43Maira!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

okay, fine

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Alright.. I've already given up on receiving this money. I appreciate your help!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team