Lucky Bar Casino - Player's winnings were not credited.

Won 30 and did not show on my balance talked to live chat and they said no record I have been on the game I won the money on! Did you take a photo! No way would I and when I went back to the game the 3 boxes were there that I won on so I took the photo to show him proof and then now say they had to been in line what a load of crap it came up with the different win and I got 300 coins

I know it not 3,000 but its the principle of it

said can’t help so have cancelled my account

Dear Sally,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you before we would try to contact the casino. Did you try to check your betting history? Which game were you playing? Were you playing with bonus money? Also please, if you have any proof or relevant conversation between you and the casino, send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

Dear Sally,

We haven't receive any answer from you yet. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

We are now rejecting the complaint as the player is non-responsive.