Lucky Bar Casino - Player’s struggling to withdraw his winnings.

Ive atempted to withdraw on the 1/6/2021. Status of withdrawl was succesful. I asked live chat and was told i would get my money within 7 working days. i still havent recived the money and now when i send an email it get bonuced straight back to me plus i can no longer get onto the casino it seems to of dissappeard. Have a terrible feeeling about this ive spent alot of money on this site and this is my first withdrawl

Hello Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that access to your account has already been blocked? Could you please clarify what you mean by the "disappeared" casino?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello I'm not sure if access has been denied as I can't get on the site at all when searching for site. It can't be found. A message

Thank you Ryan, I checked the casino and it seems to be under maintenance.

Before we move forward with this complaint, could you please clarify whether you have made any successful withdrawals before? Did you pass the KYC verification?

Yes I passed the kyc registration on my withdrawal statement is says successful plus live chat said I'd receive my funds via bank transfer. But last time I spoke to live chat about it my message was ignored and chat was timed out

Aa you can see the withdrawal status is marked as successful

Thank you very much Ryan for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok thank you 😊

Hello Ryan,

I'm Nick and I'll be assisting you from now on in your case. I would like to invite Lucky Bar Casino to join us and help us resolve the player's issue.

Yes that would be great as they haven't replied to my email either

Hi I'm still waiting on my withdrawal from luckybar casino I had an email saying I'd receive it this week but I've yet to get it

Still no funds still lack of communication although they have said they have sent my money plus confirmation of this but I've recived neither so I've asked them to attach confirmation to the reply I sent them. They don't seem interested in resolving my problem also coukd you please confirm your still dealing with this as inhacent recived anything from yourselfs thank you

Unfortunately,

As you can see they haven't respond here at all. I would like to ask them again to contact us within the next 7 days otherwise the complaint will be closed as unresolved and may lead to rating deduction.

I'll extend the timer by 1 more day to give the casino the time to respond as we have found an alternate way to contact them and now we are waiting if they will respond to us.

Dear Ryan,

As you can see the casino did not respond to us at all. I'm really sorry that we can't help you with this case but as the casino is non repsonsive there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you. The complaint will be now closed as unresolved which may negatively affect the casino's rating.

Best regards,

Nick

Casino.guru