Thorsten from Germany has a problem with his payout. When he tried to make a withdrawal, he got an error message every time. The customer support is slow and unable to help him.
LuckMe Casino - Player has a problem with a payout option.
Amount: €300
LuckMe Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
LuckMe Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Options such as Skrill Neteller or Paysafecard are offered as a payout option.
After getting all the required documents ready, an error message came to every payout request.
The support is a joke slow and incompetent, they refer to the payment providers.
How can it continue?
Thorsten
Automatic translation:
Public
Public
5 years ago
Hello Thorsten.
We’re very sorry that you have a problem with this casino. Did you try to delete your cookies or try a different browser? Sometimes, it can help with error messages like this. Could you please make a screenshot? What did the casino support tell you?
Public
Public
5 years ago
Translation
The support offered to pay me over the provider Muchbetter.
I'm currently waiting to see if that happens.
I have failed all other payout options so far.
I can only advise against every player from this casino.
Edited
Automatic translation:
