Luckiest Casino - Player has not been granted a No Deposit Bonus.

I registered for the 10 euro no deposit bonus. Verified my account. Recieved an email that i have got 10 euro bonus for registration, but didnt recieve it. Talked to support on live chat, they told me that it was problems with the sms carrier in my country so i couldnt verify my number. They said that i have to make a crypto deposit to get my bonus. This is scam. He refused to manually credit the bonus. Bad support and didnt get my bonus.

Dear hiawata666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how you found out about this bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hiawata666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. i found it in an affiliate page. and also the landing page in your casino. support told me that they didnt have any way to verify numbers from my country so i couldnt get the bonus. but if i deposited i can get a bonus. but then it would not be a no deposit bonus.

Thank you for your reply, hiawata666. I would like to emphasize that free bonuses are something like a gift from the casino and they are allowed to decide which player will be granted the bonus. Although I understand your frustration, we cannot penalize the casino for not giving you a no-deposit bonus, nor can we force them to give it to you especially when it seems that they technically aren't able to do so.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

I just think its not good that they advertising for a no deposit bonus and No one can from Norway can get it.

I just think u shouldnt advertise for something u cant give to make people visit theyre casino.

I apologize, but casinos have free hands in designing their bonuses as well as in deciding who is eligible for them. If the casino credited you the bonus and confiscated your winnings because of your country, we would, of course, try our best to help. However, this is not the case here. Please understand that bonus offers like this are being sent to many players at once and casinos do not have the ability to predict where players are from. If you were not eligible for the bonus and the casino didn't credit it to you, there is nothing we can do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.