Luckia Casino ES - Player’s criticizing false advertisement of bonus.

These gentlemen offer a bonus for playing € 20 in a slot and having played more than 60 they do not give it or know what I am talking about. Appalling

Dear Catite,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Please could you specify which exact bonus you tried to redeem? Did you receive any message or notification when you have tried to activate the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Catite,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.