Luck Casino UK - Player’s withdrawal has been delayed.

I've had 2 pending Withdrawals since Tuesday the 6th which I know isn't long but they have always paid out by the next day I feel as it was small amounts but as these 2 are bigger amounts I feel like I'm bring fobbed off. I'm all verified as I've withdrawn before with not a problem. Apparently they now have a back log with payments. It's just been saying pending since Tuesday

Dear nicolasimmons6,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We received an email from nicolasimmons6 confirming that the issue has been resolved, therefore  I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru