HomeOnline CasinosLuck Casino UK Review
Luck Casino UK Review

Casino closed

Luck Casino UK has been closed and no longer operates.

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Viral Interactive Limited
2023
> $20,000,000
OverviewUser reviews6Safety Index explainedDiscussion11

Casino closed

Luck Casino UK has been closed and no longer operates.

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Luck Casino UK Review

Luck Casino UK underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Luck Casino UK scored a High Safety Index of 8.0, which is why it could be considered a favorable option for most players in terms of fairness and safety. Keep reading our Luck Casino UK review to learn more about this casino and decide whether it is a good choice for you.

Safety Index of Luck Casino UK – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Luck Casino UK review, we extensively examined and analyzed the Terms and Conditions of Luck Casino UK. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based on our estimates or gathered data, Luck Casino UK is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature Luck Casino UK. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Taking into account all factors in our review, Luck Casino UK has scored a Safety Index of 8.0, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of Luck Casino UK

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Luck Casino UK to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Luck Casino UK

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 97 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Luck Casino UK

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 6 player reviews of Luck Casino UK so far, and the score is only determined after a casino has accumulated at least 15 reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

Luck Casino UK is owned by Viral Interactive Limited, and we have estimated its yearly revenues to be greater than $20,000,000. This makes it a medium-sized online casino according to our classifications.

Luck Casino UK is licensed by United Kingdom Gambling Commission in United Kingdom.

Payment options, withdrawal limits and win limits

Luck Casino UK supports 6 deposit methods. This includes: Mastercard, VISA Debit, Trustly, PayPal, Bank transfer, Fonix.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Luck Casino UK can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Luck Casino UK, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Luck Casino UK as average.

Slots and casino games at Luck Casino UK

Players can enjoy these types of casino games at Luck Casino UK: Slots, Roulette, Blackjack, Bingo, Baccarat, Jackpot games, Live games, Other games.

Casino games supplied by 8 game providers are available. This includes Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Wazdan, Skywind Group, Slot Factory, Games Global.

Luck Casino UK bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 4 bonuses offered by Luck Casino UK in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Take a look at our designated Luck Casino UK bonuses page for more details about this casino's bonus offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
No video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

English website
English customer support
English live chat

Game providers

  • Pragmatic Play
  • Apricot (Microgaming)
  • Evolution Gaming
  • Play'n GO
  • Wazdan
  • Games Global
  • Skywind Group
  • Slot Factory
CASINO SCREENSHOTS
luck_casino_uk_homepage_desktop
luck_casino_uk_promotions_desktop
luck_casino_uk_homepage_mobile

Positives

  • Unlimited monthly withdrawals
  • Mobile casino application for iOS and Android
  • Live chat available both before and after registration

Negatives

  • Fees are associated with some payment methods
  • Small selection of game providers

Interesting facts

  • Casino uses a chatbot for customers' interaction
  • Medium sized casino targeting United Kingdom
Author & Guarantor: Katarina Duboak Last updated: 23 Feb 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Luck Casino UK bonuses

Browse all bonuses offered by Luck Casino UK, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (6)

User reviews of Luck Casino UK

This is a place to share experience with Luck Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 6 users

Very positivePositiveNeutralNegativeVery negative

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We want players to understand gambling.

• 4 months ago
Cannot complain. Deposited £40 on Thurs, played for a couple of hours and was upto £140 withdrew my winnings and was in my bank account within 10 minutes.
  • Good game selection. Various deposit/withdrawal methods. Quick withdrawal process
  • None that I can think of
• 4 months ago
This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.

They still reply to my e-mails, but their response is always same that compliance team is looking into it.

They will give you nothing except stress and disappointments.

I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.

STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!
  • POOR CUSTOMER SERVICE
  • THEY DON'T PAY
  • COMPLAINT PROCEDURE IS UNAPPROPRIATE
  • THIS IS FRAUD CASINO
• 1 year ago
This is by far the worst online casino, the games are basic and when you try to withdraw omg it’s a nightmare, they keep asking you to make another deposit for them to transfer the money. Total scam, avoid at all costs
• 1 year ago
Worst site ever, hardly win and I'm still waiting for a withdrawal of £10 since the 21/04/2023 today's date is the 17/5/2023. Could be a scam site so be careful, they've asked for proof of cards that I never even used to deposit. Will never put my money into this site again.
  • Never won anything from 100 free bonus spins.
• 1 year ago
Terrible site. Awful customer service. I provided proof of address, proof of identification, proof of card and also proof of bank transaction. They still couldnt proceed with my withdrawel as they wanted me to deposit more money from a different card to them for them to proceed. I would advice anyone not to go to this site unless you want to have a lot of hassle trying to withdraw. Definetly worst casino/slot site i have been on. You have been warned.
  • Customer service
  • Impossible to withdraw
• 1 year ago
Deposited weeks ago then played yesterday won and won't let me withdraw due to no valid passport, but no problems at any other casino at all, even though I sent so much more ID the gambling commissioner says I'd checks should be done before any deposit not on a with drawal like they have done with me, the 125 free spins I won £3.56 which is a joke any way deposited over £90 and won £163 that they won give me they are a new company stay away very rude on chat, don't waste your money
  • Everything is negative
Safety Index explained

Safety Index of Luck Casino UK explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luck Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Luck Casino UK and related casinos (8)

8All0Opened1Not solved3Solved4Rejected

Complaints directly about Luck Casino UK

Discussion

Luck Casino UK Discussion

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Payment methods

Luck Casino UK payment methods

Currencies
GBP
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