HomeOnline casinosLuck Casino UK Review

Luck Casino UK Review

avatarMária B.
Last updated 11/2024
Safety Index
7.0
User feedbackMixed
6 reviews
avatarMária B.
Last updated 11/2024

Casino closed

Luck Casino UK has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Unlimited monthly withdrawals
  • Mobile casino application for iOS and Android
  • Live chat available both before and after registration
  • Fees are associated with some payment methods
  • Small selection of game providers

Luck Casino UK Review

In this review of Luck Casino UK, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Our review gave Luck Casino UK an Above average Safety Index of 7.0. It is a fair choice, but better options are available. Take a look at our full Luck Casino UK review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of Luck Casino UK – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Luck Casino UK review, we extensively examined and analyzed the Terms and Conditions of Luck Casino UK. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based on our estimates or gathered data, Luck Casino UK is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature Luck Casino UK. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All in all, when combined with other factors that come into play in our review, Luck Casino UK has landed an Above average Safety Index of 7.0. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.

Terms and Conditions of Luck Casino UK

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Luck Casino UK to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Luck Casino UK

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 769 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Luck Casino UK

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Based on the 6 user reviews of Luck Casino UK in our database, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

Luck Casino UK is owned by Viral Interactive Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.

Luck Casino UK is licensed by United Kingdom Gambling Commission in United Kingdom.

Payment options, withdrawal limits and win limits

Luck Casino UK supports 6 deposit methods. This includes: Mastercard, VISA Debit, Trustly Pay, PayPal, Bank transfer, Fonix.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Luck Casino UK can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Luck Casino UK, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Luck Casino UK as average.

Slots and casino games at Luck Casino UK

Players can enjoy these types of casino games at Luck Casino UK: Slots, Roulette, Blackjack, Bingo, Baccarat, Jackpot games, Other games.

Casino games supplied by 8 game providers are available. This includes Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Wazdan, Skywind Group, Slot Factory, Games Global.

Luck Casino UK bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

As of right now, our database holds 4 bonuses from Luck Casino UK, including:

  • Up to 100 FREE SPINS on Legacy of Dead
  • Up to 100 EXTRA SPINS on Ghost of Dead
  • 50% up to £100
  • Up to 25 EXTRA SPINS on Legacy of Dead

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner Viral Interactive Limited
  • Established 2023
  • Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luck Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 4
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Medium casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Average
Total complaints: 11
Last updatedLast updated
  • Opened 1
  • Unresolved 2
  • Resolved 3
  • Rejected 5
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Playing restricted games while wagering bonuses may forfeit bonus balances
      • Common bonus hunting strategies may be seen as a serious T&C violation
      • Low-risk play may lead to winnings being confiscated
      • Detection of some betting techniques while wagering bonuses may result in confiscated winnings

      Games

      Explore the game selection available at Luck Casino UK. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 6 Not Available: 9
      Real Games
      Verified by Gamecheck

      User reviews of Luck Casino UK

      This is a place to share experience with Luck Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Mixed

      Rated by 6 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 2 years ago
      Cannot complain. Deposited £40 on Thurs, played for a couple of hours and was upto £140 withdrew my winnings and was in my bank account within 10 minutes.
      • Good game selection. Various deposit/withdrawal methods. Quick withdrawal process
      • None that I can think of
      • 2 years ago
      This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
      1. They are requesting unnecessary documents for account verification.
      2. They do not process withdrawals even if you have submitted all the documents.
      3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.

      They still reply to my e-mails, but their response is always same that compliance team is looking into it.

      They will give you nothing except stress and disappointments.

      I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.

      STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!
      • POOR CUSTOMER SERVICE
      • THEY DON'T PAY
      • COMPLAINT PROCEDURE IS UNAPPROPRIATE
      • THIS IS FRAUD CASINO
      • 2 years ago
      This is by far the worst online casino, the games are basic and when you try to withdraw omg it’s a nightmare, they keep asking you to make another deposit for them to transfer the money. Total scam, avoid at all costs
      • 3 years ago
      Worst site ever, hardly win and I'm still waiting for a withdrawal of £10 since the 21/04/2023 today's date is the 17/5/2023. Could be a scam site so be careful, they've asked for proof of cards that I never even used to deposit. Will never put my money into this site again.
      • Never won anything from 100 free bonus spins.
      • 3 years ago
      Terrible site. Awful customer service. I provided proof of address, proof of identification, proof of card and also proof of bank transaction. They still couldnt proceed with my withdrawel as they wanted me to deposit more money from a different card to them for them to proceed. I would advice anyone not to go to this site unless you want to have a lot of hassle trying to withdraw. Definetly worst casino/slot site i have been on. You have been warned.
      • Customer service
      • Impossible to withdraw
      • 3 years ago
      Deposited weeks ago then played yesterday won and won't let me withdraw due to no valid passport, but no problems at any other casino at all, even though I sent so much more ID the gambling commissioner says I'd checks should be done before any deposit not on a with drawal like they have done with me, the 125 free spins I won £3.56 which is a joke any way deposited over £90 and won £163 that they won give me they are a new company stay away very rude on chat, don't waste your money
      • Everything is negative

      Luck Casino UK discussion

      Discuss anything related to Luck Casino UK with other players, share your opinion, or get answers to your questions.

      Casino Guru
      We want players to understand gambling.
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