Luck Casino UK Review

Show company details

Payment methods

Withdrawal limits

Not Limited for GBP

Owner Viral Interactive Limited

Established 2023

Estimated annual revenues

> $20,000,000

Licensing Authorities

United Kingdom (UKGC)

OverviewBonusesUser reviews4Safety Index explainedDiscussion1Payment methods6

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Luck Casino UK Review

We've thoroughly reviewed Luck Casino UK and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Luck Casino UK is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 97 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: Luck Casino UK has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Luck Casino UK is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for GBP

Games
Show all

Slots

Roulette

Blackjack

No betting

No video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

Positives

Unlimited monthly withdrawals
Live chat available both before and after registration
Mobile casino application for iOS and Android

Negatives

Fees are associated with some payment methods
Small selection of game providers

Interesting facts

Casino uses a chatbot for customers' interaction
Medium sized casino targeting United Kingdom

Author & Guarantor: Katarina Duboak Last updated: 23 Feb 2024 Anything incorrect or missing? Let me know

Luck Casino UK bonuses

Browse all bonuses offered by Luck Casino UK, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Luck Casino UK

This is a place to share experience with Luck Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

deanm2705

Visitor

• 9 months ago

This is by far the worst online casino, the games are basic and when you try to withdraw omg it’s a nightmare, they keep asking you to make another deposit for them to transfer the money. Total scam, avoid at all costs

stephendnb

Visitor

• 12 months ago

Worst site ever, hardly win and I'm still waiting for a withdrawal of £10 since the 21/04/2023 today's date is the 17/5/2023. Could be a scam site so be careful, they've asked for proof of cards that I never even used to deposit. Will never put my money into this site again.

Never won anything from 100 free bonus spins.

Welshdad

Novice

• 1 year ago

Terrible site. Awful customer service. I provided proof of address, proof of identification, proof of card and also proof of bank transaction. They still couldnt proceed with my withdrawel as they wanted me to deposit more money from a different card to them for them to proceed. I would advice anyone not to go to this site unless you want to have a lot of hassle trying to withdraw. Definetly worst casino/slot site i have been on. You have been warned.

Customer service
Impossible to withdraw

Traceygoodman108

Novice

• 1 year ago

Deposited weeks ago then played yesterday won and won't let me withdraw due to no valid passport, but no problems at any other casino at all, even though I sent so much more ID the gambling commissioner says I'd checks should be done before any deposit not on a with drawal like they have done with me, the 125 free spins I won £3.56 which is a joke any way deposited over £90 and won £163 that they won give me they are a new company stay away very rude on chat, don't waste your money

Everything is negative

Safety Index of Luck Casino UK explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luck Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Luck Casino UK and related casinos (6)

6All0Opened1Not solved1Solved4Rejected

Complaints directly about Luck Casino UK

Resolved Our verdict

Case closed

Disputed amount: £385

Player’s withdrawal has been delayed.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. After this interaction, the player confirmed via email that her issue had been resolved. Therefore, the Complaints Team marked the complaint as 'resolved'.

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Submitted: 09 Feb 2024

Player stopped responding

Disputed amount: £2,100

Player claims that payment has been delayed.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. The team had offered to intervene if the player's withdrawal was not received within the 14-day period. However, the player failed to respond to the team's follow-up messages, resulting in the complaint being rejected due to lack of communication.

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Submitted: 30 Jan 2024

Other

Disputed amount: £170

Player experiences technical issues leading to financial loss.

The player from the UK encountered multiple technical errors on the casino's website, including issues with the chat function and betting system in the roulette game. The player has now lost £170 due to these glitches and feels the customer service response has been inadequate. Since the bets in the player's gaming history were eventually shown as "lost", we had to reject the complaint.

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Submitted: 06 Oct 2023

Player stopped responding

Disputed amount: £30

Player's withdrawal is delayed.

The player from the UK is experiencing difficulties withdrawing his winnings from the casino. We closed the complaint because the player didn't reply to our messages and questions.

Submitted: 13 Jun 2023