Luck Casino UK - Player's dissatisfied with the overall casino experience.

Absolutely terrible casino/slot site. Worst I've been on. Trying to make a withdrawal, then asked to give proof of identification, proof of address, proof of transaction, proof of bank card. Then wanting me to deposit more money from a different bank card for them to go ahead and proceed with my withdrawal. Absolutely scam of a casino. I'd advice anyone not to visit this site. Definitely one to miss.

Dear Welshdad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any confirmation regarding successful verification? Could you please confirm that you followed all the instruction the casino gave you in order to receive your winnings?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yeahh all it was verified. Done everything they said. Wanted me to deposit more money from another bank card to receive my withdrawal. I have no other bank card. so cannot do that. So lost £50. Customer service was quite rude aswell!

Thank you for your reply, Welshdad. Unfortunately, some banks reject transactions coming from gambling establishments, therefore casinos suggest that players use alternative withdrawal methods.

Do I understand correctly that you ended up losing all your winnings?

Dear Welshdad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yeah I lost all my winnings, when he told me to deposit another £10 he didn't say from another card, so I also lost that.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.