The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
LSbet Casino - Player’s withdrawal has been delayed.
Black points: 30
Amount: €300
LSbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Publicity helped
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
won 300 euros in the Lsbet casino on January 28th, 2021. I had this paid out on January 28th, 2021 with a bank transfer! After a few days my money was still open and I got in touch with support via live chat. After a long back and forth, my money was supposedly paid out on 02/03/2021. Today is 02/10/2021! I'm in the live chat again and asked again what about the money? Then I was stopped again and I was told that the tax authorities would let me know. For days it means tomorrow, tomorrow, tomorrow it would be there, nothing has come in to date! It is close to me that I will not receive an email like the money, was simply thrown out of the chat ..... hold out without saying anything! Tollte Masche does not want to know how many are still affected by Lsbet!
Automatic translation:
Public
Public
3 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your payment has been processed but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I have already paid out there and am completely verified, but unfortunately the first payout only came out forcefully like the second. Yesterday in the chat after the complaint here, it was said there was a technical error and the payout was canceled, why no idea? Then it was said they would book it again and the money would be on its way! Now the awake starts again until the money is there! It's only 300 euros but it's a matter of principle! If I hadn't helped with pressure I would have died stupid ..... The communication there is really creepy and it is not written in full sentences. Hope it comes in now, which is still questionable for me! I am registered in various casinos and never had such problems there ..... The payouts were there within hours! Long story short ..... To a new one ... Mfg M. I
Automatic translation:
Public
Public
3 years ago
I fully understand your frustration, Martin. I will set the timer for additional 5 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
3 years ago
Translation
THANK YOU for the time being for the help offered 👍😊 after a long back and forth, the money was received yesterday! You could now see that as a performance with the money and I close the case with that! In the end I will not deposit there again because my nerves are too bad for it 😅 .... There are enough good casinos with quick payouts and good support!
Automatic translation:
Public
Public
3 years ago
I understand. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Martin, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
