HomeComplaintsLSbet Casino - Player is dissatisfied with responsible gambling approach of the casino.

LSbet Casino - Player is dissatisfied with responsible gambling approach of the casino.

Amount: ??

LSbet Casino
Safety Index:Very low
Submitted: 05 Jun 2023 | Case closed : 21 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Spain is criticizing the casino for its approach to responsible gambling. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

This casino opens accounts to clients with gambling addiction having been informed of it.

Automatic translation:
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1 year ago

Dear Vicente2013,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LSbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain if you have an account open in the casino?
  • When have you informed the casino about your gambling issues?
  • What was the casino's reply to your concerns?

Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear Vicente2013,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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