Loyal Casino - Player’s struggling to withdraw his winnings.

Dear Team,

My name is Georgi Fotev and I am writing you because one of yours TOP recommended casinos is the worst casino i have been playing in.

You are recommending the casino however I can't withdraw the amount of 50 Euro for more than 2 weeks already.

After i got in contact with them it turned out that there is some problem which is why they have refund the amount to me again hoping i guess to play it back. After that, they have informed me to do the withdraw again (preferably chose another way but they don't have such) so i have withdraw the amount again. They have returned it back to me asking me for a bank statement.

Now I am waiting for it to be confirmed however:

1. They haven't contacted me that the amount is blocked
2. They haven't refunded it back to my account initially
3. They have refunded it back twice hoping to spend them - the cheapest way of keeping customers playing.
4. At the end they are requesting confidential documents for approval of my credit card which i have provided and need to wait again don't know how much time to get their answer on this.

Finally - even if i play the money and win i can't withdraw them why - because this is the worst casino ever. So the only option is to spend them the fasted way I can and forget about this very very very bad customer experience but most importantly RECOMMENDED BY YOU ON YOUR FORTH PLACE !!!

Honestly you should either pay more attention to what casinos you are recommending or the whole service you provide is a bullshit to get better affiliate deals from the casinos...

Thanks for your perfect service

Rating <

Best Regards,

Dear Georgi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t necessary means that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

Lastly, please understand we can’t base casino’s rating on one player’s experience. This is only the third complaint that we have received for the Loyal Casino. First two were marked as "unjustified" and "player stopped responding" hence, we couldn’t begin any investigation. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Georgi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.